theo

theo 5 Level 5

Support engineer and moderator. I live in the Troubleshooting space.

Joined July 3, 2026
1510
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5
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We ran into the same situation last quarter. What worked for us was starting small…
on Better defaults for feature requests · Feature Requests
1 month ago
0
Solid breakdown. The only thing I would add is to back up before making the…
on How do I upgrade from free to Pro mid-cycle? · Billing & Accounts
1 month ago
0
Following this thread closely. We are about to face the exact same decision and the…
on Unpopular opinion about show & tell · Show & Tell
1 month ago
0
This deserves more votes. It is a small change with an outsized impact on day-to-day…
on Understanding trust levels and what they unlock · Knowledge Base
2 months ago
0
Could you say more about how you measured the result? I want to try this…
on Dark mode toggle in user preferences · Feature Requests
2 months ago
0
One caveat for larger communities: keep an eye on the indexes. At a few thousand…
on Should reactions replace simple upvotes on replies? · Feature Discussions
2 months ago
1
Following this thread closely. We are about to face the exact same decision and the…
on Best practice question about help desk · Help Desk
2 months ago
0
For what it is worth, the same approach works with the PMPro adapter — the…
on Should reactions replace simple upvotes on replies? · Feature Discussions
2 months ago
0
Could you say more about how you measured the result? I want to try this…
on Launched my paid newsletter community on Jetonomy · Show & Tell
2 months ago
0
Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I…
on A small thing I learned about off-topic lounge · Off-Topic Lounge
2 months ago
0
Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I…
on How do I upgrade from free to Pro mid-cycle? · Billing & Accounts
2 months ago
0
I respectfully disagree on one detail. In my setup the opposite held true, though I…
on How do I configure troubleshooting for a larger community? · Troubleshooting
2 months ago
0
Adding a small note: the same idea applies on mobile, just with a bit more…
on Make feature requests easier for newcomers · Feature Requests
2 months ago
0
We ran into the same situation last quarter. What worked for us was starting small…
on How do I upgrade from free to Pro mid-cycle? · Billing & Accounts
2 months ago
0
For what it is worth, the same approach works with the PMPro adapter — the…
on Community guidelines — the short version · Community Guidelines
3 months ago

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