Threaded replies vs. flat — what works for support?

[deleted] 3 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#email #getting-started #integrations

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[deleted] OP 4 weeks ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

[deleted] OP 2 months ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

[deleted] OP 3 months ago

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.