Threaded replies vs. flat — what works for support?

carlos 3 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#billing #getting-started #moderation

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marco 3 months ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

yuki 2 months ago

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

yuki 1 month ago

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

hana 4 weeks ago

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

maya 2 weeks ago

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.