What is the recommended way to handle help desk?

finn 3 weeks ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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yuki 3 weeks ago

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

maya 2 weeks ago

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

yuki 2 weeks ago Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.