Troubleshooting help desk — where to start?

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Strong agree. Good defaults beat a wall of toggles every single time.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.