What is the recommended way to handle knowledge base?

priya 2 months ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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marco 6 days ago

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

grace 7 days ago

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

yuki 3 weeks ago

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

aisha 1 month ago

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

sofia 1 month ago

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

omar 2 months ago Accepted

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

What is the recommended way to handle knowledge base?

Replies 6

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