Best practice question about help desk

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

Strong agree. Good defaults beat a wall of toggles every single time.

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.