Best practice question about help desk

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Strong agree. Good defaults beat a wall of toggles every single time.

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.