Troubleshooting help desk — where to start?

[deleted] 2 months ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

7
[deleted] OP Accepted

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

[deleted] OP

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

[deleted] OP

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

[deleted] OP

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

[deleted] OP

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Click Any Link Below To Find Out More

This will close in 0 seconds