Troubleshooting help desk — where to start?

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

This deserves more votes. It is a small change with an outsized impact on day-to-day use.